FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
What materials are used in Birkenstock footwear?
Our footwear is crafted from high-quality natural materials including cork, latex, jute, and premium leathers. Each component is selected for durability, comfort, and sustainability.
How does the footbed work?
The contoured cork-latex footbed molds to your unique foot shape over time, providing arch support and weight distribution. This design promotes proper posture and reduces fatigue.
Are Birkenstocks true to size?
Most styles follow standard sizing, but we recommend consulting our size guide at clogsbirkenstock.com for specific models. Some collections may require a break-in period.
How should I care for my Birkenstocks?
Clean leather with a damp cloth and mild soap. For cork care, use our specialty cork sealant available at clogsbirkenstock.com. Avoid prolonged exposure to water.
ORDERS & SHIPPING
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. All transactions are securely processed.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. Visit clogsbirkenstock.com for real-time updates.
What’s your return policy?
Unworn items in original packaging may be returned within 30 days. Start your return at clogsbirkenstock.com.
Do you offer international shipping?
Yes, we ship to most countries. Duties and taxes may apply depending on your location.
SERVICES
Do you offer repairs?
We provide recrafting services for worn footbeds and soles. Learn more at clogsbirkenstock.com.
Can I customize my footwear?
Select styles offer personalization options. Check product pages for availability.
ABOUT BIRKENSTOCK
Where are your products made?
We maintain production facilities in Germany following centuries-old craftsmanship traditions combined with modern technology.
Are your materials sustainable?
We prioritize responsibly sourced materials and continuously improve our environmental practices. Detailed information is available at clogsbirkenstock.com.
How do I spot authentic Birkenstocks?
Purchase only through authorized retailers like clogsbirkenstock.com to guarantee authenticity. Counterfeit products often lack our quality standards.
TROUBLESHOOTING
My footbed feels uncomfortable
Allow 1-2 weeks of regular wear for the cork to adjust to your foot shape. If discomfort persists, consult our fit guide.
The straps are too tight/loose
Many styles feature adjustable buckles. For non-adjustable models, visit clogsbirkenstock.com for solutions.
How do I prevent slipping?
New soles may be slippery initially. Scuff the tread lightly on rough surfaces or apply our non-slip spray available online.
For additional questions not covered here, please visit our comprehensive help center at clogsbirkenstock.com.