Return Policy
We want you to be completely satisfied with your purchase from clogsbirkenstock.com. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility Requirements:
- Items must be unworn, in original condition, and in their original packaging
- Proof of purchase is required
- Personalized or customized items cannot be returned
- Final sale items are not eligible for return
How to Return:
- Initiate your return through clogsbirkenstock.com
- Follow the instructions to generate your return label
- Package your items securely
- Ship your return using the provided label
Refund Processing:
- Refunds will be issued to the original payment method
- Please allow 7-10 business days for processing after we receive your return
- Shipping charges are non-refundable
Exchanges:
We currently offer size exchanges for most items. To exchange:
- Return your original purchase following the standard return process
- Place a new order for the desired size on clogsbirkenstock.com
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately through clogsbirkenstock.com. We’ll work to resolve the issue promptly.
International Returns:
International customers are responsible for any customs fees or return shipping costs. Please note that refunds may take additional processing time for international transactions.
Return Shipping:
- U.S. returns include a prepaid shipping label
- Customers are responsible for return shipping costs for international orders
- We recommend using a trackable shipping method
Need Help?
For any questions about our return policy, please visit clogsbirkenstock.com for assistance.
Policy Updates:
We reserve the right to modify this return policy at any time. Please check clogsbirkenstock.com for the most current policy information.